Shipping Policy

At SIMORA, we’re committed to providing a smooth and reliable shipping experience for every customer. Please review the information below regarding order processing, estimated delivery times, customs, and shipping.

Order Processing

Once your order is placed, our team typically requires 1-3 business days to process and prepare it for shipment.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping & Delivery

We ship internationally, and delivery times vary depending on your destination.

While most orders arrive within 5–9 business days, some destinations may require additional transit time.

Please note that estimated delivery times begin after your order has been processed and do not include weekends or public holidays.

Although we work closely with our shipping partners to provide reliable delivery, occasional delays may occur due to circumstances outside our control, including:

• Carrier delays

• Customs inspections

• Severe weather conditions

• High shipping volumes

• Other unforeseen logistical circumstances

Subscription renewal orders follow the same processing times, shipping methods, and estimated delivery windows unless otherwise communicated.

Estimated Delivery Times

Destination	Estimated Delivery
United States	3–9 business days
Canada	7–9 business days
United Kingdom	5–9 business days
Australia	7–9 business days
All Other Countries	7–9 business days

These delivery windows are estimates and are not guaranteed.

Delayed, Lost, or Damaged Packages

If your package is:

• Delayed

• Lost in transit

• Damaged upon arrival

• Marked as delivered but cannot be located

Please contact us at info@simoraskin.com with your order number and tracking information.

Our support team will investigate the situation and work with you to determine the best available resolution.

Depending on the circumstances, we may ask you to:

• Confirm your shipping address

• Check with household members or neighbors

• Contact the shipping carrier for additional information

We’ll do our best to help resolve any shipping-related issues.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.

These charges are determined by your local customs authority and are the customer’s responsibility unless otherwise stated at checkout.

Any applicable fees may need to be paid before your shipment can be released for delivery.

SIMORA does not control these charges and cannot always estimate their cost in advance.

PO Box Policy

Shipping to PO Box Addresses

Some of our shipping partners may not deliver to PO Box addresses, so we strongly recommend providing a valid residential or business street address at checkout whenever possible.

We cannot guarantee delivery to PO Box addresses.

Orders shipped to a PO Box may:

• Experience delivery delays

• Be returned to the sender

• Be deemed undeliverable by the carrier

Customers are responsible for providing a complete and deliverable shipping address when placing an order.

If a shipment cannot be delivered because a PO Box address was provided and the carrier does not support delivery to that address, SIMORA is not responsible for resulting delays or failed delivery attempts.

Providing a physical street address whenever possible helps ensure the fastest and most reliable delivery experience.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us at info@simoraskin.com as soon as possible.

We will do our best to update the address before the order enters processing, but we cannot guarantee that changes can be made once an order has been processed or shipped.

Need Help?

If you have any questions regarding your order, tracking information, or our Shipping Policy, please contact our support team.

Email: info@simoraskin.com

We’re happy to help.