60-Day Money-Back Guarantee

If you are not satisfied with your eligible order, contact us at info@simoraskin.com within 60 days of the confirmed delivery date and we will help you under our money-back guarantee.

Refund requests submitted more than 60 days after confirmed delivery are not eligible for the 60-day money-back guarantee, unless required by law.

Original shipping charges, expedited shipping, customs duties, import taxes, and other carrier or government fees are non-refundable unless required by law or unless the refund is due to our error.

We may decline refund requests where there is evidence of fraud, abuse, reseller activity, repeated guarantee claims, or misuse of this policy.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Refund requests must be submitted within 60 days of the confirmed delivery date.

• Requests made more than 60 days after delivery are not eligible unless required by law.

• All returns must be pre-approved by our support team. Please email info@simoraskin.com before sending anything back.

• Opened or used products may be eligible under our 60-day money-back guarantee.

• In some cases, returns of opened items may be subject to a restocking fee where permitted by law. We will confirm any applicable return requirements before processing your refund.

• Original shipping and handling costs are non-refundable unless required by law or unless the refund is due to our error.

Refund eligibility is limited to the 60-day period following confirmed delivery unless otherwise required by law.

Non-Eligible Refunds

We reserve the right to decline refund requests in cases including:

• Refund requests submitted outside the 60-day guarantee period.

• Obvious misuse of the product.

• Fraud, abuse, reseller activity, repeated guarantee claims, or other misuse of this policy.

• Multiple or excessive refund requests from the same customer.

• Subscription renewals or recurring charges processed after the initial 60-day guarantee window, except where required by law or where the charge resulted from our error.

• Orders that have already been processed or fulfilled once the applicable 60-day period has passed.

No exceptions are made beyond the 60-day money-back guarantee unless required by law.

Subscriptions

If your order includes a subscription, your subscription will automatically renew unless it is paused or cancelled.

Your subscription will renew according to the billing cadence, product quantity, and price shown at the time of purchase. Depending on the offer selected, this may be every 30 days, 60 days, 90 days, or another cadence clearly displayed before checkout.

By placing your initial subscription order, you agree to the terms of the auto-renewal offer and understand that your subscription will continue until you pause or cancel it.

Customers are responsible for managing, modifying, pausing, or cancelling their subscription before the next scheduled renewal date.

Failure to pause or cancel a subscription before the next renewal date does not automatically qualify the renewal order for a refund.

Subscription renewals that occur after the initial 60-day guarantee window are not eligible for refunds except where required by law or where the refund is due to our error.

Cancellation of Subscription

You may cancel your subscription at any time.

To avoid a recurring charge, you must pause or cancel your subscription before your next scheduled renewal date.

You may manage your subscription through your customer portal on the SIMORA website or by contacting our team at info@simoraskin.com.

If you contact our support team before your renewal date but your request is not processed before the renewal charge occurs, we will review the timestamp of your request and help resolve the issue.

Cancellation requests received after a renewal has already been processed may apply to the following subscription period if the renewed order has already entered processing or shipped.

Billing Information

You are responsible for providing current, complete, and accurate billing information.

You are also responsible for promptly updating your billing information, including changes to your billing address, payment method, card number, or expiration date.

Changes can be made through your customer portal.

If you have trouble accessing your customer portal, contact info@simoraskin.com and our support team will assist you.

Cancellation Policy — Before Shipment

Orders may be cancelled or modified within 24 hours of placement.

After this period, your order may already have entered processing and we may not be able to make changes or cancel it.

If an eligible order is cancelled within 24 hours, the refund will be processed within 10 business days.

To request a cancellation or modification, email info@simoraskin.com as soon as possible.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at info@simoraskin.com.

Please include:

• Your order number

• A description of the issue

• A clear photo showing the damaged or incorrect item

Where appropriate, we will arrange a replacement or process a refund.

Shipping & Delivery

While we aim to provide fast and reliable delivery, some delays may be caused by couriers, customs authorities, weather, or other circumstances outside our direct control.

If your package is delayed, lost, damaged, or marked as delivered but has not been received, please contact us at info@simoraskin.com with your order number and tracking details.

We may ask you to confirm your shipping address, check with the carrier, or provide additional information so we can investigate the issue.

Our support team will review the situation and help determine the best available resolution.

Customers are responsible for providing a complete and accurate shipping address at checkout.

SIMORA is not responsible for orders shipped to an incorrect address provided by the customer, although we will do our best to assist where possible.

Fraud Prevention

To protect our customers and our business, transactions may be monitored for suspected fraud.

We reserve the right to cancel suspicious orders and may request additional verification before an order is shipped.

International Orders

At this time, international orders are final sale and are not eligible for return, refund, or exchange unless required by applicable law or unless the refund is due to our error.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy, including its eligibility requirements and limitations.

We reserve the right to update this policy from time to time. Any changes will be published on this page.

Contact Customer Support

If you have questions about:

• Refund eligibility

• Subscription management or cancellation

• Shipping or delivery issues

• Damaged or incorrect products

• Your SIMORA order

Please contact our Customer Support team at info@simoraskin.com and we will be happy to assist you.